Many moons ago, I took my vehicle to the dealership to diagnose an electrical gremlin. They recommended a rather expensive repair - replace the fuel pump - which did not fix the issue at all. After re-evaluating the vehicle, they simply cleaned some electrical contacts and the issue went away.
Many people will be in a similar situation of naïvete and despair when Something Bad happens and the site has its fair share of questions along the lines of "Please help!", "Am I being ripped off?", "Does this repair sound reasonable?"
It makes sense to invest some thought into how we can help them to help us help them, especially since many questions can go unanswered due to missing information.
The purpose of this meta post is to craft a list of information which should be included in the question.
Here is what I have so far:
- identifying information that is crucial to any diagnosis (e.g. vehicle make, model, year)
- vehicle background - symptoms or events that led to the owner/user to realize that something is wrong (e.g. wheel wobble, misfire)
- information which would be nice to have (e.g. DTC's, fuel trims)
- information pertaining to the repair quote (e.g. recommendation, list of parts to replace/repair - a printed copy of the quote would be ideal)
Let's see if we can put together a decent template for such types of issues. Ultimately, I would like to be able to use this post as a guideline for a new/inexperienced user who hasn't furbished sufficient information to show them what crucial information they're missing.